QUALITY POLICY

Our Business

Quality is an integral part of Hood Seating’s Business Principles. These principles guide our actions to deliver products and services that are safe, compliant and preferred. They are essential for the achievement of our ambition to be recognized and trusted to offer products and services that enhance the quality of office life and contribute to a healthier future.

At Hood Seating, our commitment is to never compromise on the safety, compliance and quality of our products and services. This requires everybody to be engaged, to understand their responsibility and to be empowered to act in order to protect individuals and organisations, our customers and our brand.

At Hood Seating, our Quality Policy summarises the essential elements of our commitment to excellence and includes:

• Fostering a quality mindset with the objective of developing, manufacturing and providing products and services with zero defects that are trusted and preferred by individuals and organisations and deliver on our promise to enable healthier and happier lives, 
• Complying with relevant laws and regulations as well as internal requirements, 
• Continuously challenging ourselves to improve the quality management system to guarantee product safety, prevent quality incidents and eliminate defects through the review of quality objectives and results, 
• Encouraging participation and promotion of quality responsibilities amongst all employees and third parties through standards, education, training and coaching, supervision, and effective communication. 

At Hood Seating, teamwork, engagement, ownership and support by everyone are vital for achieving our quality objectives. In this context, we are committed to providing the required leadership, management and resources and we will ensure that the Quality Policy is reviewed annually and communicated to employees and third parties. 

At its core, Quality is first and foremost about trust in our products, our services and our brand. But Quality is also more than this. It is about delivering what we promise in everything we do. Every one of us has the power to influence Quality and trust through our leadership, dedication and passion.

To sustainably create value and to build trust effectively and efficiently, Hood Seating:

• Guarantees product safety and full compliance by respecting our policies, principles and standards with full transparency.
• Ensures and enhances preference and consistency to delight individuals and organisations by valuing what they value and by offering products and services that always meet or exceed their expectations, 
• Strives for zero defects and no waste by constantly looking for opportunities to apply our continuous improvement approach to deliver competitive advantage, and 
• Engages everybody’s commitment across our complete value chain and at all levels of our organisation.

Dated: 2nd January 2025     Review date: January 2026