I29 FAST TRACK ERGONOMIC Office Chair

The Hood I29 is a fantastic chair, super comfy for a day in front of the screen. Had a couple of issues, but the aftercare service I received was second to none, I was kept updated, no quibbles and was even sent some Haribo out. I will always get my chairs from these guys going forward.

We had a minor isssue with one of the i29 chairs, made contact with the customer service team, they assitant to identify the issue and posted a repalcement part out a day later, could not fault the level of service, amazing team.

I brought an I29 about 5 years ago, but recently the seat started to descend when I sat on it. I thought that would mean buying a new gas cylinder and expense. Contacted Hood and they advised it may just need some cable adjustment - spot on!!

Many companies would just sella new cylinder and charge me, but Hood didn't and saolved my problem for nothing Congratulations and well done, a very positive experience

Bought an i29 chair from Office Envy (excellent service) but after 3 years the seat developed a loud squeaking noise when leaning back and forth on the backrest. Phoned Office Envy and was transferred to Leon from Hood. He was surprised to hear the sound over the phone and immediately arranged a date to come and fix it, which he did. The chair has a 10 year warranty and so there was no charge and I have now a silent very comfortable chair again. These chairs are not cheap but I think well worth the money for both comfort and service should there be an issue.

I’ve had the i29 chair for 4 years now using it daily for at least 8 hours and it’s still just as comfortable as day one. Easily on par with other big-name brands like Herman Miller or Steelcase in terms of comfort and build quality. I recently needed help with moving it from my home to different location and reached out for instructions, Daniel was incredibly helpful, quick, and clear. It’s rare to get that level of support these days. I would recommend hood seating chairs to anyone looking for a solid, reliable option for long hours of sitting.

I bought an i29 chair from a third party retailer in 2021. The chair is excellent quality, comfortable and great for my posture.

The mesh seat of my chair has become worn from very heavy use, so I speculatively contacted Hood to enquire about buying a replacement mesh seat directly from them, as my original supplier has since gone out of business.

To my absolute delight, Hood has offered covered it under their warranty.

I would definitely recommend both the chair and their customer service. I’m a very satisfied customer.

I bought a Hood i29 chair in 2021. It’s now 2025 and one of the adjustments on the chair stopped working.

I called Hood directly on the off chance that they may be able to sell me another chair as I love it so much, and the distributor that I bought it from no longer sell them. Despite it having broken, it’s a fab chair, and I already wanted to rebuy!

What I didn’t realise is that the chair has a 10 year warranty, and instead of buying a new chair, they sent out a whole new mechanism on the very same day. Leon was excellent on the phone, and I will not buy another make of chair now.

Old school customer service that is what makes Britain great. We’re in the hospitality industry, and our whole business hinges on great customer service. This is typically something that isn’t reciprocated by other industries in today’s throw-away world, and so has made a refreshing change. Although, judging by other trust pilot reviews, I am not alone, and Hood seem to be famous for their excellent after-sales care. Well done, and thank you!

I have had my i29 Hood chair for over 3 years and have been extremely satisfied with it. It really is a 24hr chair as some days I spend at least 15 hrs chained to the desk.
The seating material provides good ventilation so no sweaty back. The seating and arms can be adjusted to any position. I quite happily fall asleep in it on regularly.
The build quality is excellent; it is very sturdy. The levers are not flimsy, and the arms can be adjusted in every direction.
I had a recent issue with the gas stem becoming weak, causing the seat to sink, which is always an inevitable occasion with this type of chair. I dreaded this as the gas stem is always difficult to remove or find a replacement, which in the past, has resulted in purchasing a new chair.
I contacted Hood directly via the contact page on their website to see what could be done about this. Within the hour, I received a response offering the shipment of a replacement gas stem and a tool to help remove the original. This was beyond my expectations, and I am so relieved that I don't have to think about replacing the chair. (i'd probably buy another Hood one anyway!)
Thank you, Lisa, for your quick response and offer to help relieve my anxiety and prolong my time with my favourite chair to date.