Hood’s 10-Year Warranty
Hood Gaming Chairs and original parts are covered under warranty for the following time periods;
- 10 Years
- 24/7-use settings, our warranty is reduced to 3 years due to increased wear
The warranty does not cover user damage such as misuse, cuts, flood damage, spills, scratches or burns. This list is not exhaustive.
The warranty covers defects in the manufacturing materials at the time of delivery and defects in the functionality of hydraulics, arm rests, backrest recliner, castors, tilt mechanism, tension control and mesh material. All defects can be resolved easily by virtue of the chair’s modular component design. The defective part can be unbolted and a new replacement part used to keep the chair delivering optimum performance.
Damages made in the delivery process are also covered.
Claim Procedure
To make a claim under the warranty, simply contact our Customer Service Team with details of the problem, your contact details and copy of the sales invoice or purchase order number. We will require video or photographic evidence of the problem.
Replacement parts and tools, where appropriate, will be shipped free of charge.
Parts for all standard Hood models are despatched within 5 working days to the location specified by the dealer.
Bespoke colour mesh orders may take longer to replenish.
We retain the right to send a representative to inspect and correct the issue.
The warranty period begins on the date of purchase.
Damage caused by misuse, neglect, or accidents is not covered by the warranty. However, we can provide replacement parts for a fee.
For more information or to initiate a warranty claim, please contact our customer care team at sales@hoodseating.com
1. General Warranty Terms
Hood Seating warrants exclusively to the original purchaser of our products that all covered products will be free from defect and structurally sound for the periods specified below.
- Commencement: All warranty and guarantee periods commence from the date of delivery to the site.
- Proof of Purchase: Retention of the warranty label attached to the product will support claim authenticity when quoting the relevant ORD-000**** number.
- Condition: All warranties are subject to fair wear and tear in use.
2. PRODUCT & COMPONENT WARRANTY PERIODS
All operator and task chairs listed below are certified to BS 5459 (where applicable to the product type).
A. Full Product Coverage (Structure & Function)
B. SPECIFIC COMPONENT COVERAGE
10 Years - Structural/Moving Parts
The Framework, Castors, Gas Stem, Aluminium Base, and Headrests are covered by the main chairs' warranty. The same components for the C19 ergonomic chair are covered for 5 years.
5 Years - Standard Upholstery
Hood Mesh and Fabrics are subject to fair wear and tear, but otherwise have a 5-year warranty.
C. Custom Upholstery & Power Modules
- Custom Upholstery: Custom upholstery options such as Camira Xtreme, Gabriel, Agua, and Inloom are subject to the independent manufacturer’s warranty, details of which are available on request.
- Power Modules: The warranty for any integrated power modules is governed by the independent manufacturer’s warranty.
3. Exclusions & Limitations
A. Exceptions
The following items are not directly covered by the Hood Seating structural warranty:
- Upholstery Materials: Any upholstery materials, including COM fabrics, leathers, and vinyls, and/or any other surface coatings, will be supported by the individual supplier’s explicit warranty for that product. Only approved fabrics listed in our current price list are covered.
- Non-Authorised Distribution: Products distributed outside of the UK by UK-based dealers without prior written agreement from Hood Seating.
B. General Exclusions
This warranty specifically excludes:
- Any damage caused during onward freight or improper storage of the product, or by accident or normal wear and tear.
- Any abuse, misuse, accident, or improper use by the customer, including sitting/standing on tables or inappropriate handling when moving products.
- Any products or components not installed or reconfigured correctly following Hood Seating instructions.
- Colour Variations: The company cannot guarantee an exact colour match on any painted metal finish or wood, or guarantee against commercial variance in fabrics, especially on repeat orders.
- Natural Product Changes: Changes due to ageing or exposure to light and naturally occurring markings, scarring and wrinkles in leather.
- Unapproved modifications to the products carried out by the customer or dealer.
- Products distributed outside the seller’s territory without prior permission from Hood Seating.
C. Limitation of Liability
THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECTS AND NO OTHER EXPRESS OR IMPLIED
WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HOOD SEATING SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.
4. Making a Warranty Claim
All component parts or warranty claims must be raised by the Hood Authorised Dealer that supplied the product.
To process a claim, the dealer should:
- Call our Customer Service Team on 0333 123 2000 (Option 1).
- Email documentation to service@hoodseating.com.
- Provide Overview and Evidence: Include a clear overview of the issue and supporting evidence of the problem, such as: a. The relevant ORD-000**** number & b. Images or videos (especially if the issue relates to a moving part of the chair).
NEXT DAY DELIVERY CHAIRS
Our Fast Track Seating Range can be delivered to your door the next day if you order before 2 pm.